Privacy Policy

Introduction

At Bolt Broadband, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

Email Addresses

When you join our waitlist, we collect your email address. We use this to:

• Notify you when our service launches
• Send you updates about Bolt Broadband
• Share marketing communications about our products and services

You can unsubscribe from these communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

Live Chat (Crisp)

We use Crisp chat to provide live customer support. When you use our chat service, Crisp may collect:

• Messages you send to us
• Your IP address
• Browser information
• Pages you visit on our website

This information is used to provide you with support and improve our service. Crisp's privacy policy can be found at crisp.chat/en/privacy/

How We Store Your Information

Your email address is stored securely using Resend, our email service provider. We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under UK GDPR and data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your personal data (the "right to be forgotten")
• Restrict processing of your personal data
• Object to processing of your personal data
• Data portability - receive your data in a structured format
• Withdraw consent at any time

To exercise any of these rights, please contact us at hello@boltbroadband.co.uk

Cookies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: